I do not know what is more annoying when a company sells a defective product, or when they make you jump through hoops to prove you actually bought it, AND THEN NEVER ANSWERS THE DANG EMAIL YOU SENT PROVING IT.
I contacted hp about one of their wireless keyboard and mouse sets I bought. First they tell me that the store i bought it at never updated the warranty ( what ever that means), but they tell me if I find the receipt and send them a copy of it via email within 24 hours they would see what they could do about replacing it. SOUNDS GOOD DOES IT NOT? I found the receipt and emailed it to them in less then 2 hours so I still had 22 hours left on the 24 they gave me to reply. Well it is 3 days later now and I have not heard anything back from them at all. They did not even do like some companies do and send me an automated email telling me they got the one with the sails receipt and the other info they wanted. All I got is stone cold silence and when I sent them a second email asking if they got the first one , NO ANSWER TO THAT EITHER.
I currently have a hp tower, but I will have to think twice before buying hp again.
When I got no reply at all from hp I bought a logi keyboard mouse set and it is working fine.
What annoys me is even if hp did not plan to stand behind their product they should have at least sent me an email saying so.
jane_and.the_dragon
joined:
Worry about your character, not your reputation. Your character is who you are, your reputation is who people think you are.
ht
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